MH
Mark H

1 reviews | Active since Jun 2018

26 Jun 2018, 20:02

Discovery covers nothing

They don't cover anything! I badly injured my knee playing soccer and went to the Glynn wood hospital (key care hospital) that is covered by my plan. First, they wanted me to sign a bunch of papers and pay R325 before I could be admitted. Lord knows if I didn't have the money. (it was close to the end of the month.) I saw the doctor and went for x-rays. (the only things they did cover) Needed a knee brace - not Covered. Was sent away with a badly damaged and only bandaged knee on crutches. Now 6 days later I've been billed R750 because my plan doesn't cover crutches. What the hell am I paying for every month? I get injured and you expect me to walk (sorry hop) out of the hospital with only a bandage and a note to come back to spend more money. (had to get a sonar R1100 - guess what not covered) I can't walk! And apparently Discovery doesn't think that walking is 'Key'. will be looking for a new medical aid promptly

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Replies (2)
Discovery Health
Discovery Health's reply27 Jun 2018, 09:19
Official

Dear mark-adrian-brian-hubbard

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply27 Jun 2018, 13:52
Official

Dear mark-adrian-brian-hubbard

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team