Discovery could not care less

The clients on the lower plans have been forced to get their chronic meds through MedXpress from Discovery, if you go to your own pharmacy i.e Clicks you have to pay a huge penalty fine.I eventually contacted Discovery who kept on telling me that this new scheme is so convenient. I have been trying to place my order firstly there were no pharmacists available and I was told they are running on skeleton staff, then they cancelled the order, then they placed the incorrect order, then I was told I must go get it from Dischem to collect I eventually was forced to cancel the whole lot. For two days they have been apologising but not sorting out the problem. They could not care less about their clients, we pay a **** load of money to belong to them yet their service is shocking, if I could change medical aids I would but they are contracted in with my company which prevents me from doing this.<br>