Discovery could careless

<p>Good day</p> <p> </p> <p>I have had the worst worst experience ever.</p> <p>I wish that this was the first experience I've had with Discovery but this is the latest one.</p> <p> </p> <p>At my previous employer I was put under their group cover and so when I then moved from employer I had to move to private capacity.</p> <p> </p> <p>So because not Discovery or the employer informed that it had been moved over I decided to wait till I Discovery informs me that I now need to move over.</p> <p> </p> <p>One Saturday morning I received a mail that I no longer have a medical aid and was sent my certificate that I was ob Discovery.</p> <p> </p> <p>So I immediately phoned them to move over to private capacity.</p> <p>During this call I was informed that I would only need to pay for July and not June I ask almost fice times during the length of the call.</p> <p> </p> <p>So I then used the money I would have paid based on whar I was told.</p> <p>One week into June I received a missed call and a mail that I need to phobe a lady at accounts urgently.</p> <p> </p> <p>So I then phoned back; she then informed me that my previous employer didn't pay for June as Discovery confirmed five times when phoned to move to private capacity and that my previous employer only informed them now that I left the company on the 30th of May.</p> <p> </p> <p>As a side note my previous employer blamed me because I asked to move my notice period from Two months to One month and 26days and I didn't inform finance although the HR manager Line manager ops manager knew I left but none of them informed finance.</p> <p> </p> <p>So in any case Discovery then said that I would need to pay for June immediately or they would deactivate my medical or something of that sort.</p> <p>I fully explained my situation and asked to make an arrangement.</p> <p>So they sent a mail 2days later that the sup said no arrangement can be nade because it wasn't Discovery's error "it wasn't myne either" and that I would need to make payment for June and July of at total of R10000 "who has R10000 lying around to pay for Medical aid"</p> <p> </p> <p>I was highly disappointed with the fact that I have faithfully supported Discovery for several years and this was they way they repaid me no phone call one mail and no more Medical Aid.</p> <p> </p> <p>I then phoned six different people asking for ways to get this sorted and all of them had same answer my account was backdated to May and I need to pay June and July or I will have no medical aid.</p> <p> </p> <p>So I asked if I could pay for june in July and reinstate on 1 August which they then said yes but I would then in August pay for July and August seeing that June would then be paid.</p> <p> </p> <p>The other option would be that I can reapply for a for Medical Aid cover but I might have a 3 months hold on chronic medication.</p> <p> </p> <p>What?! I was a member of Discovery medical aid they back dated my account because an previous employer didn't cancel in time they wanted a double payment and what's worse if I reapply I would still need to pay June and reapply in August then they could put a Three months hold on my chronic medication?!?!</p> <p> </p> <p>I have bipolar type 1 and have been admitted to Denmar twice the last time was for not taking my meds.</p> <p> </p> <p>They would be able to see that on my cover and yet they canceled my medical aid.</p> <p>I cannot for the life of me think that there is NOTHING they can do to help me.</p> <p> </p> <p>I'm seriously considering moving to a different Medical Aid.</p> <p>One peace of advice don't use Discovery they don't care for any but themselves and their bottom line cash rules them and nothing else.</p>