Discovery continues to ******* the poor in this country

Discovery is ****ming me, they approved medication for me in December and I took the first issue, now I'm supposed to get a 2nd repeat I'm told I have to make a co-payment yet in December I got the same medication without core payment, what has changed now. I'm payinv them a lot of money but when they have to deliver a sevice its always a problem. Alling them is a nightmare, I tried calling them to query this and they kept me on hold listening to music for 20 minutes. Why are they not hiring if they are getting lots of calls. I'm sure 95% of those calls are disgruntled customers just like me. They claim to be the best, yet service is the worst. Uts high time that the other medical aids up their game and compete to take customers from Discovery. Government must also speed up NHI I need a manager to resolve this urgently as I'm running out of medicaton.I cannot pay a levy each time I need medication yet I'm paying a full premium every month.