BW
Brett W

1 reviews | Active since Nov 2017

01 Feb 2023, 15:57

Discovery continues to spam - zero respect for privacy

Discovery continues to give out my number - I will no longer be polite to your partners, I have asked for over 10 years that you stop giving out my number to Discovery partners/brokers/what ever excuse you use, Discovery Insure, Discovery anything. Last week was Discovery Insure, this week its Discovery Life.

ANY future attemps at selling products to me will be met with the atmost rudeness - I am done being polite.

I cancelled Discovery Vitality - I had reduced our cover to a hospital plan - all because of your poor service, and wanting to limit my interactions with your company.

I am now asking my broker to look for another provider as I am done with you giving out my confidential information without my permission

0
Replies (5)
Discovery Health
Discovery Health's reply02 Feb 2023, 07:21
Official
Dear Brett W

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team
BW
Brett W's update02 Feb 2023, 08:58
Reviewer Update
Dont bother contacting me - it'll just be further dishonesty. I have instructed my broker to move me to another medical provider.
Discovery Health
Discovery Health's reply07 Feb 2023, 13:58
Official
Dear Brett W

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

BW
Brett W's update07 Feb 2023, 14:00
Reviewer Update
Yeh - the same response you've probably given over 50x.

But, no worries:
"Thank you for choosing to join Medihelp - we have received your application for membership and will give it our attention."

Discovery Health
Discovery Health's reply15 Feb 2023, 11:56
Official
Dear Brett W

We have been in touch with you to answer your comments.

Regards
 Discovery Health Servicing Team