DM
Duncan M

1 reviews | Active since Jun 2012

02 Aug 2018, 09:45

DISCOVERY CONTINUES TO DISAPPOINT.

Discovery continue to disappoint.

Following on from my complaint last week, discovery only paid for the consultation of the gynaecologist who oversaw my wifes miscarriage and has refused to pay for the ultrasounds, which were necessary to ensure that the dead foetus was properly aborted and if same wasn't done it could have posed a very serious health risk to my wife. The ultrasound was also the lions share of the account.

Once again, no explanation as to why these visits were not paid from the maternity benefit, as they should have been, has been given.

Furthermore, Discovery has now repudiated my GP visit due to lack of funds in our Medical Savings, however, the GP I saw is on their network and as such the Day to Day Extender Benefit should cover same.

Discovery is continuing its trend to drop the ball. I can see why there are so many complaints against them and unless I receive a proper explanation I will continue to take them to the ombudsman.

0
Replies (4)
Discovery Health
Discovery Health's reply02 Aug 2018, 11:02
Official

Dear DHM1985

We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply03 Aug 2018, 09:19
Official

Dear DHM1985

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team

DM
Duncan M's update06 Aug 2018, 09:42
Reviewer Update
Final feedback on the miscarriage has been received. No response as to why the GP visit was not settled has been received
Discovery Health
Discovery Health's reply06 Aug 2018, 09:58
Official

Dear DHM1985

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team