Discovery continue to ignore their clients and rob them blind.

A follow on from my previous complaint about Discovery Health. After 4 months I have still not been given answers to my questions or granted the opportunity requested for my policy to be explained to me in LAYMAN'S terms as to why when Discovery actually pay out for something it is ADDED to my self payment gap? Paid out R16,000 from my pocket this year. My self payment gap is R9,000. My self payment gap is now at R7,000??? How can this be possible? My premium is nearly R7,000 per month - for what exactly? Discovery still refuses to answer this simple question.