SB
Siyambulela B
1 reviews | Active since Jun 2015
03 Jun 2015, 15:20
Discovery consultants excellent service
I had logged claims 3claims on 22, 23 &
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Replies (1)
Discovery Health's replyOfficial
04 Jun 2015, 11:27Hello siyakb,
Thank you for your feedback and comment.
I was saddened to hear of your earlier experience with our service centre regarding your claims processing. This is not the level of service we would like to provide our valued members and I am sorry for any frustration caused. This will be addressed to ensure the necessary actions are taken to avoid similar occurrences. I would like to thank you for the wonderful feedback on the service you received from Evangeline and that she was able to deliver on her promises and help resolve your query. We'll be sure to pass this on to her and her manager so that she gets the recognition she deserves.
Kind regards
Bruce
Thank you for your feedback and comment.
I was saddened to hear of your earlier experience with our service centre regarding your claims processing. This is not the level of service we would like to provide our valued members and I am sorry for any frustration caused. This will be addressed to ensure the necessary actions are taken to avoid similar occurrences. I would like to thank you for the wonderful feedback on the service you received from Evangeline and that she was able to deliver on her promises and help resolve your query. We'll be sure to pass this on to her and her manager so that she gets the recognition she deserves.
Kind regards
Bruce
Discovery Health's reply04 Jun 2015, 11:27
Official
Hello siyakb,
Thank you for your feedback and comment.
I was saddened to hear of your earlier experience with our service centre regarding your claims processing. This is not the level of service we would like to provide our valued members and I am sorry for any frustration caused. This will be addressed to ensure the necessary actions are taken to avoid similar occurrences. I would like to thank you for the wonderful feedback on the service you received from Evangeline and that she was able to deliver on her promises and help resolve your query. We'll be sure to pass this on to her and her manager so that she gets the recognition she deserves.
Kind regards
Bruce
Thank you for your feedback and comment.
I was saddened to hear of your earlier experience with our service centre regarding your claims processing. This is not the level of service we would like to provide our valued members and I am sorry for any frustration caused. This will be addressed to ensure the necessary actions are taken to avoid similar occurrences. I would like to thank you for the wonderful feedback on the service you received from Evangeline and that she was able to deliver on her promises and help resolve your query. We'll be sure to pass this on to her and her manager so that she gets the recognition she deserves.
Kind regards
Bruce