Discovery consultant unable to answer basic question and put on hold for 11 mins before being disconnected.

I called in to Discovery to query how much funds I have left for medications for this rest of this year. I was put on hold for 11.32 minutes and then my call was disconnected. Surely this is basic information that should not take 11 minutes or more to access. What am I supposed to do now? Call back in again and go through the same s****. Overall I am happy with Discovery but am sick and tired of using all my airtime to make 1 call and then still not get my question responded to. Very unhappy.