Discovery consultant rude,Indolent towards my issues and concerns and now my vocabulary is much too limited to be passive any longer.

I called into Discovery Health call centre today.Call was answered .was inquiring about my hospital bill come the 1st of June 2020 regarding Epilepsy. Accounts were short paid and I An also a diabetic.First consultant made me wait for 35 minutes while she put me on hold to query with other departments as to why the claim was short paid.I cannot wait any longer and she refused to call me back.So after listening to this annoying music for 15minuts I decided to hang up Because it a shared call and I was charged in the hundreds to make a call to them.So in essence she could not understand the claim.could wait any longer hung up.Tried to call them again another lady on the line also could not advise on the short payment of the claim.Told her for every debit there must be a credit.Also Spoke to her about the principal off double entry.I also explained to her that the are negative amounts and positive amounts for the same amounts so in essence they canceled one another off.She became very very rude and insisted I go through to the chronic department.I kept on tell her this is a in hospital issue and was still telling her I have more claims to discuss with her several to which she never responded and just transferred me to the chronic department leaving me with my other short paid unanswered.I repeated myself again and again and again,but she was not concerned just put me through to Chronic department.A lady answered,I greeted but she could not hear me she greeted several times and hung up.I have reason to believe that the lady who transferred me to chronic department and being rude to me was Resline More,but I stand be corrected,because it was a black lady I spoke to and my informant probably gave me the ladies name from the chronic Department who could not hear me.I just cannot believe that a consultant o Discovery Health would have such a rude and indolent attitude towards my issues and concerns.Please we pay your salaries have some “mercy” at least.Ineventually had to call executive office and get them to help me.Quick,easy said they will get back to me with all my queries addressed instead on hanging on the line.I feel that the person who transferred me to chronic department needs to be thaught social s****s and see an industrial psychologist to She if she is competent enough to hold onto that position or she definitely needs human intervention to be trained and taught how to converse/communicate with customers/patients especially whom have just come out of hospital period.I Kindly await a response regards P Soobramoney