MS
Marike S
1 reviews | Active since Jan 2022
24 Jan 2022, 12:11
Discovery Connected Care
People: phone your regular GP and make sure they are on the Discovery Connected Care network BEFORE you buy your voucher, because the website/app is incorrect.
I just spent R300 on a prepaid voucher on the belief that my regular GP is on the network: His details appear on the search for prepaid health doctors as well as the option to book an appointment. Then I had to find out that the button to confirm the booking does not work because my doctor is not on the network??? Why do you give options to book with doctors who are not on your network? I want my money back. Ps. Your call centre is a joke, I don't have time nor airtime to hold on the phone all day...
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Replies (1)Discovery Health's replyOfficial
24 Jan 2022, 12:24Dear Marike S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply24 Jan 2022, 12:24
Official
Dear Marike S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
