Discovery competing with Eskom

Called Discovery 5 D e c 2 2 at 1 4 : 5 0, spoke to A n e l i s a B o o i r e f e r e n c e 9 2 0 8 8 6 9 3 8 5 advising claim from 2 5 N o v was incorrectly paid from my MSA and needed to be reversed. Called again 6 D e c spoke to J u l i e 1 4 : 5 3 r e f e r e n c e 9 2 0 9 8 8 1 5 8 4 . Instruction To Reverse Claim Form which was completed & sent back. Received email from O d e t t e M o o d l e y 7 D e c 1 4 : 4 1 that query was referred to Group Risk. No feedback. Okay so D e c holidays, I decided to wait til J a n. Now told invoice required from D r and instead of them getting what was outstanding from the D r offices, I had to call and do their jobs for them. No assistance from employees whatsoever. I sent D r invoice 2 0 J a n, confirmation received, was told sent for processing. No feedback. I emailed again 2 0 J u n e, received response M e l l i s a M o r g a n would email me - no email from M e l l i s a. C e l e s t e L u c a s rep**** saying invoice required from D r (which I already sent 2 0 J a n) & confirmed T A T for reversal 2 - 3 working days. Today 7 J u l y still no email confirmation of claim reversal yes you guessed it, no feedback whatsoever. No one takes any responsibility, no finalization for more than 6 months. Is there anyone who even knows what they are doing? Discovery wreaks of continual incompetence. Complaints investigation takes 1 month to give feedback. How much more patient do your members need to be? How are you even in the Health Care Industry if you cannot get something so basic resolved? A few years ago, I nearly took a Banking product. Fortunately I came to my senses and swiftly terminated it due to incompetence. Atleast with Eskom when they say there'd be loadshedding, it WILL happen...