Discovery Communication

for att: Adrian Gore CEO Dr Ryan Noach M.D

Mujeeb Brey Customer Services ( Non Existant) ***No Responses

Charlotte Mbewu Principal Officer **** No Responses

Worst Communication I have cone across,as a Member one has to drag their tongue on the Carpet to get a response.Copying the P.Officer Charlotte Mbewu does not help too.

1. The Benefits applicable to specific Plans are vague and confusing from PDFs

2. On request pre Authorisations this takes 3 days and done by GPs only for referral to Specialists.In the interim If we die its no problem as long as the Premuim is Paid Up.

3. Network Hospitals are far away from Members Residence and local Hospitals must be bypassed.So in emergencies this poses a problem. Does Disvovery have shares in network hospitals.? I am asking what about the other Private Hospitals not on your network as there was a previous case concerning Bias by Discovery against Non White GP's and DSP's ???

4. I am given an email address and the response is " Thank You for Contacting Discovery we will soon stop responding on this email as you have a range of alternative platforms WHICH DOES NOT WORK.

5. The Med.Schemes Ombudsman needs to wake up and do its job as the process for Complaints goes in circles.

6. Response time of 3 days for simple enquiries is really pathetic.**** Strange as i am writing this i suddenly get a response from my email sent on 9/6/22??

F.H. Keycare Plus Member ***......... ***