DISCOVERY 'CLOSE THE CASE' BEFORE GETTING THE FAMILY ON THEIR MEDICAL!

Am in the process of changing medical aids, hence have started shopping around.

Not only does Discovery expect me to contact the medical council where Medscheme have not kept the records from the 1980s, they have simply 'closed the case' and provided a reference number!

This is one of the most arrogant approaches to not being competent to get the information and expect a potential client to. Was looking for full medical cover for my parents mand myself - we have ALWAYS had cover and though I am able to provide certificitates from 2002, we are unable to get the certificates for Medscheme from 1981 to Dec 2001 (they apparently only keep records for 5 years) - this being said, I then contacted the Meical Scehme Counci, and Ombuds and have a query still pending to assist in getting the information only to receive a reference that the CASE IS CLOSED. Reference: HTTP://linku.cc/2/6KIYI/5FtO - tried calling to clarify, a further waste of time (***) Siscovert is not cheap, though extremely arrogant - heaven help the next cold caller that contacts me or my family! Best they be recording that for quality purposes! Will not be using this company for ANY form of insurance or banking.