Discovery Client On-boarding :: Poor product knowledge

Trying to sign up with a medical aid over the phone, then asking the person assisting me to explain in further detail what they meant by Covering 'Up to 100%' and then I explain to them how I understood and that the explanation provide was insufficient and confusing.

I am still trying to get information and they put the phone down in my ear and haven't even bothered phoning me back.

Instead of just filling your help desk with seat warmers and parrots that read of off a screen. Up-s**** your staff so they can provide better information to customers.

Great job Discovery you are a super star in bad customer service, this is one way to push new clients away.