DISCOVERY CLEAR DISREGARD FOR CLIENTS 3MONTHS STILL NOT REWARDS ACTIONED

This is my 4th time escalating discoveries total disregard to address queries

To date I have waited 3 months for them to address clear simple queries that they have acknowledged

They know there is a system issue

They know my queries are valid

But for 3 months now issues pertaining cash backs have not been addressed

After my last hellopeter report discovery had a gentleman call me apologizing and acknowledged that 2 months to address a query is not acceptable

He called 2 weeks ago promising to come back to me

This has not happened

Issues are still left unresolved now 3 months later

Discovery have a tendency to attempt to address queries and closing those queries without engaging with the client prior to check that in fact all has been corrected

Since the two weeks passed and the gentleman did not come back to me

I mailed yet again for the umpteenth time and was told they had addressed one of my queries

They said they had paid an additional amount pertaining to a healthy gear purchase

Yet again they have in their minds closed a query without engaging first

Simply put this one issue amongst the other still not addressed

Is still not corrected had they called back to engage I would have shown them as I have done so before that the amounts paid back are still short of the price of the item advertised which I bought and the percentages paid back are further in correct as well

They owe another 100 rand just for that one purchase

Over and above that for 3 months they still have not addressed cash backs across woolworths purchases

Clicks cash backs are also currently an issue

All this outstanding simply because discovery do not feel the need to respect clients

They address issues according to thier understanding and close issues that are left unresolved simply becuase they do not have the decency to check with clients that it’s been corrected CORRECTLY

My issues have been half addressed and not addressed at all for

The span of 3 months

I have been not only a discovery medical member for a number of years but also a vitality member and now a discovery bank client

YOU WOULD THINK DISCOVERY WOULD ACTUALLY LOOK AFTER SUCH CLIENTS WHO SUPPORT NUMEROUS OUTLETS WITHIN THIER BUSINESS

ITS ACTUALLY A JOKE THIS WHOLE SITUATION

A CLEAR EXAMPLE IF IGNORANCE IS BLISS

THIS IS THE SAME BUSINESS WHO JUST LAST YEAR STATED THEY MADE A 600 MILLION RAND PROFIT DUE TO IN THIER VERY OWN WORDS CLIENTS NOT REDEEMING REWARDS AND BENEFITS PERTAINING TO VITALITY REWARDS

THIS IS CLEARLY A FABRICATION GIVEN AS YOU CAN SEE THE CONSENSUS SEEMS TO BE THAT DISCOVERY SIMPLY DO NOT FUFILL THE BENEFITS ITS PUSHES ONTO CLIENTS

WHEN WE ASK FOR THE THE BENEFITS TO BE GIVEN AS THEY DUELY SHOULD BE AS PER THEIR UNDERWRITING AND ADVERTISING IT SIMPLY FALLS OF DEAF EARS

PROFIT MADE AT THE EXPENSE OF CLIENTS

THEY DONT FUFILL THIER OBLIGATIONS AS PER THIER BENEFITS THATS HOW THEY PROFITED

NOT BECAUSE MEMBERS NEGLECTED TO TAKE UP THIER BENEFITS LIES LIES AND MORE LIES

THEY NEVER ACTIONED THEM

EXPLAIN TO ME THIS DISCOVERY HOW IS IT POSSIBLE THAT FOR 3 MONTHS YOU CANT SORT MY CASH BACKS PERTAINING TO HEALTHYFOOD AND HEALTHY CARE

AND NOW WITH INCORRECT SHORT PAYMENT ON HEALTHY GEAR

3 MONTHS TO ADDRESS SIMPLE MATTERS ?