Discovery Classic Core hospital plan not paying for hospital account

<p>I was addmitted to the Flora clinic Life hospital via the emergency room from the 8-18March after experincing chest paints and struggling with breathing. After being discharged from hospital I would see the doctors and hospital claims come through and most of them being rejected including my hospital bill. During receiving 3 different reference numbers and following up on regular intervals with Discovery (which means having to wait between 10-20 minutes each time before actually getting through to speak to a consultant on the phone) and being bounced around departments in Discovery multiple times (which means a 3 to 4 work day wait period each time before any progress is made) I was told at a point that the issue was that the hospital had not submitted the correct codes through. During this process my doctor supp**** information which thankfully allowed all my doctors bills to be settled. My hospital bill of approximately R33k is as far as I know still outstanding and the last feedback I received from Discovery was that the hospital needs to resubmit the codes in a different order. I contacted the hospital and they said that the account can not be changed due to legal reasons and Discovery had authorised the codes sent by them. I am therefore at a stale mate and no closer to getting this matter resolved. I am tired by this whole process and contacting the Discovery call center which appears to be helpless at most times as they are inbound call centres only and do not seem to have the access to contact the hospital themseleves to resolve the issue if it is not on their side. This whole process of trying to get my bills paid has been very stressful and draining.</p>