RI
Razia I

1 reviews | Active since Mar 2015

18 Feb 2022, 11:50

DISCOVERY CLAIMSADJUSTMENT DEPARTMENT MAYBE A GHOST OR AWOL

I have complained previously of non payment of Chronic Benefit. Someone from Discovery called and advised to use the correct code. This was done and I submitted the claim on the 31 January 2022 to Claimsadjustment and 2 subsequent submissions. *** MailRef#***# 31/01/***1127 MailRef#***# 07/02/***4705 MailRef#***# 15/02/2022 Last email was sent to claimsadjustment and healthinfo as well as Michelle Barker. To date no response. I even mentioned should this claim be reported to the CEO of discovery to get attention and still nothing. Have to say #Discovery staff don't care.

0
Replies (3)
Discovery Health
Discovery Health's reply18 Feb 2022, 12:19
Official
Dear Razia I

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards
Discovery Health Servicing Team


Discovery Health
Discovery Health's reply22 Feb 2022, 11:00
Official
Dear Razia I

We have contacted you regarding your query.
   
Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply22 Feb 2022, 11:02
Official
Dear Razia I

We have contacted you regarding your query.
   
Regards
Discovery Health Servicing Team