NK
Neeli K

1 reviews | Active since Oct 2009

26 Sept 2025, 10:15

Discovery Claims totally ***********

Good day, I'm having terrible experience and response from Discovery claims. I have submitted my claim a million x but Discovery keeps saying it is not clear n that is not true at all.I even called and spoke to Courtney and received *** and she understood my query but I did not receive my R89 back. Does it make ****** sense for Discovery to pay Dischem Raslouw R89 when I have paid out of my own pocket as I have SPG and yet you ask them for the claims. Discovery had become ****** thieving from us ppl. I called Willia the pharmacist at Dischem Raslouw who agreed the R89 should not be paid as I paid cash n he did a transfer back to discovery but I have not received it back into my Health pathways. I want this sorted ASAP It is one of your *********** consultants that called and requested for the script for what reason as I PAID CASH for all my meds and you still giving dischem even more.My scan is totally clear, perhaps discovery has some **** equipment that makes you blinded and cannot see. The claim was dated 18 Aug n still not sorted. If I am paying cash then why are you paying Dischem, it makes no ****** sense at all. Send me an email address to send my claim as your system is just ****!!!!

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Replies (2)
Discovery Health
Discovery Health's reply26 Sept 2025, 10:30
Official
Dear Neeli

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply30 Sept 2025, 16:19
Official
Dear Neeli

Please check your emails for final feedback from us. 
Regards Discovery Health Servicing Team