NK
Neeli K
1 reviews | Active since Oct 2009
13 Nov 2025, 11:30
Discovery claims showing no claims
Discovery webiste seems too complicated lately. To even get hold of someone takes ages to get an answer. I don't understand, I sent a claim yesterday but I don't find it on the system. The REF # is ***. I also see , Discovery Healthcare Coaching Services tried to claim R913.10, for what reason exactly as I had no coaching with anyone at Discovery. The payment didn't go off but wot is this for? This medical aid is losing it slowly but surely.
Helpful (0)
Replies (8)0
Replies (8)Discovery Health's replyOfficial
13 Nov 2025, 11:45Dear Neeli
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply13 Nov 2025, 11:45
Official
Dear Neeli
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
NK
Neeli K's updateReviewer Update
09 Dec 2025, 09:38I logged a call with Kabelo on 24/11/2025 and he said there is an issue with the app many ppl were complaining and my issue would have been sorted in 3 days. I am still waiting. ***. Had discovery just become soo useless? Why do you rob ppl if ur app is faulty n lie as if there is nothing wrong and you still investigating. You soo quick for us to complete the PHP in a week but it takes you years to sort out the rewards. Useless just useless.
NK
Neeli K's update09 Dec 2025, 09:38
Reviewer Update
I logged a call with Kabelo on 24/11/2025 and he said there is an issue with the app many ppl were complaining and my issue would have been sorted in 3 days. I am still waiting. ***. Had discovery just become soo useless? Why do you rob ppl if ur app is faulty n lie as if there is nothing wrong and you still investigating. You soo quick for us to complete the PHP in a week but it takes you years to sort out the rewards. Useless just useless.
Discovery Health's replyOfficial
10 Dec 2025, 10:32Dear Neeli
Please check your emails for final feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health's reply10 Dec 2025, 10:32
Official
Dear Neeli
Please check your emails for final feedback from us.
Regards
Discovery Health Servicing Team
NK
Neeli K's updateReviewer Update
10 Dec 2025, 21:43I have checked the email and I disagree, you mention that I used the pnp voucher end of Sept however the voucher was still showing up until 18 Nov which means ur app is rather faulty just like how many people have complained. The syrange thing is that i havent even used the voucher at the pnp and There was 1 drink still to collect from vidaecafe. Anyways I dont have time to waste with discovery health pathways as ur own employee admitted that there's an issue with the vouchers. So let us not waste anymore time on this as the customer is always WRONG!!!
NK
Neeli K's update10 Dec 2025, 21:43
Reviewer Update
I have checked the email and I disagree, you mention that I used the pnp voucher end of Sept however the voucher was still showing up until 18 Nov which means ur app is rather faulty just like how many people have complained. The syrange thing is that i havent even used the voucher at the pnp and There was 1 drink still to collect from vidaecafe. Anyways I dont have time to waste with discovery health pathways as ur own employee admitted that there's an issue with the vouchers. So let us not waste anymore time on this as the customer is always WRONG!!!
Discovery Health's replyOfficial
12 Dec 2025, 11:46Dear Neeli
Please check your emails for final feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health's reply12 Dec 2025, 11:46
Official
Dear Neeli
Please check your emails for final feedback from us.
Regards
Discovery Health Servicing Team
NK
Neeli K's updateReviewer Update
17 Dec 2025, 18:16Im not interested in your feedback. Like I said stop wasting my time. If you say I used the pnp voucher in sept, why did your app only remove it aft 18 Nov. When I call discovery I get all different stories abt your app having issues so pls stop wasting my time.
NK
Neeli K's update17 Dec 2025, 18:16
Reviewer Update
Im not interested in your feedback. Like I said stop wasting my time. If you say I used the pnp voucher in sept, why did your app only remove it aft 18 Nov. When I call discovery I get all different stories abt your app having issues so pls stop wasting my time.
NK
Neeli K's updateReviewer Update
17 Dec 2025, 18:18Once again I was charged R913 for coaching services , yet I had no coaching. The lady that called to do the coaching had issues with teams so then why charge me. Is it my fault if she had issues.
NK
Neeli K's update17 Dec 2025, 18:18
Reviewer Update
Once again I was charged R913 for coaching services , yet I had no coaching. The lady that called to do the coaching had issues with teams so then why charge me. Is it my fault if she had issues.
Discovery Health's replyOfficial
07 Jan 2026, 15:24Dear Neeli
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply07 Jan 2026, 15:24
Official
Dear Neeli
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
