Discovery Claims Red Tape SAGA

To whom it may convern.

I have now been engaged with your department since the 18th of December 2020 regarding a Maternity Benefit claim. Which will take your department +-2 weeks to resolve which is just plain and outright immoral. I have received this reference number ***) which stated that it will take 2 to 3 working days to resolve. I then called back on the 23 of December 2020 to be informed my claim will be processed and should be there/processed with 3 to 5 working days. Which in my mind should be around the 30 of December 2020 i am supposed to receive my cash back. I made another call on the 28 of December we a lady informed me the claim was not processed and she would be escalating the case...I asked to speak to a supervisor who informed me that the claim was processed on the 24th of December and will take 3 to 5 working days. Meaning on the 31st these funds should be then returned. Just to be rudely awaken this has not been shifted to the 4th of January. I am a client not somebody play thing discovery claims get your act straight as i stated to the young lady during this time of the pandemic each small little bit of funding goes a long way. I understand everyone is going through a difficult time and so are we as the clients. I need someone who can make a expedient resolution and pay these funds back ASAP.I am not happy with the services i received thus far and i will leave it at that.