Discovery Claims - find every reason not to refund members!

Why do we pay our heavy premiums to Discovery every month?

Why do we keep ourselves heathy and choose preventative healthcare as opposed to chronic medications?

Why do Discovery Health make it virtually impossible to claim back for doctors visits and prescribed preventative medications? It’s not like we’re attempting to ***** from you, we pay for this service..?!

How many hoops must we jump through to be refunded for medical practitioners visits and medication? Do we get Vitality Points for jumping through all these hoops..?!

Can someone please advise on how we can have our claims processed timely and efficiently after nearly a month of to and fro without any joy. Our claims with Dr Hart are sitting there and not being processed for petty reasons, and makes no sense at all ..!