Discovery claims dept - Terrible service

Hi there<br> <br> Member number : ***<br> <br> A claim submitted for a blood test that I had done on the 29/12/2014 was rejected , I had called in to query this , reference number ***, it has been almost two months and this claim has not been settled and it is terrible to know discovery is taking this long to settle a query. How can a claim be sitting for over two months to be settled? Are the team leaders and managers not competent enough to make informed decisions as soon as possible and resolve queries and make their biggest stakeholders which are its clients happy??? Or are there less managers available that you need to hire more informed people to make quick and efficient decisions??? Kindly resolve as soon as possible as it is intimidating when the healthcare practioner keeps sending me a statement to pay where as I am diligently paying discovery for their pathetic service with no joy. <br> <br> Kindly settle claim at your soonest and provide feedbadk.<br>