Discovery claims department don’t know how to do their job!!

Trying to get my hospital birth claims processed by Discovery has been such a shocking and stressful process.

I sent a claim to the claims department for my cesarean section, only the consultation at the doctor was paid back and the cesarean section procedure was ignored and not processed.

I followed up in an email asking for feedback and received no feedback on the claim (I sent TWO ups). I called in and a lovely and helpful lady is helping me, but no progress is being made as the claims department is still not processing and pushing the request back to me.

Last I heard was they could not read the invoice, which can’t be the case as they were able to pay back the consultation fee from reading the invoice. Why are you not paying me back???