Discovery Claims

Item: Discovery Health
Rating: 1
Author: Abigail B

I am really becoming frustrated with the service I am getting from discovery medical aid claims it is absolutely unacceptable that I as a client have to send emails on top of emails to get my claims to be paid out then I keep getting an automated reply that says 2-3 working days I have been waiting it’s been over 3 days now and when I complain on here that’s when they want to call you and be extremely friendly and apologetic I am really frustrated and sick of always having to wait

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

07 Dec 2020, 10:32

Dear Abigail B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply07 Dec 2020, 10:32

Official

Dear Abigail B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

07 Dec 2020, 16:42

Dear Abigail B

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply07 Dec 2020, 16:42

Official

Dear Abigail B

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Abigail B's updateReviewer Update

08 Dec 2020, 09:07

And still my claim hasn’t been paid out?? It has been 6 days but it says 2-3 working days ???????????????????????????????????????????????????????????????????????????????????

Abigail B's update08 Dec 2020, 09:07

Reviewer Update

And still my claim hasn’t been paid out?? It has been 6 days but it says 2-3 working days ???????????????????????????????????????????????????????????????????????????????????