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Brett A

1 reviews | Active since Mar 2021

04 Apr 2024, 13:51

Discovery Claim Rejection

My claim was rejected because the doctor is no longer on the network, with no notification from Discovery medical aid. Surely a big company like Discovery which portrays itself to be so progressive and innovative can automate notifications to relevant clients when a doctor leaves the network.

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Replies (10)
Discovery Health
Discovery Health's reply05 Apr 2024, 08:48
Official
Dear Brett A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
BA
Brett A's update13 May 2024, 10:58
Reviewer Update
Discovery called me soon after this complaint and said they would sort it out. It has now been over a month with it no closer to being sorted out. Shocking service from Discovery.
BA
Brett A's update12 Aug 2024, 21:24
Reviewer Update
More than 4 months and this still hasn't been resolved! Either your staff is completely *********** or you are trying to cheat me out of paying this claim!
BA
Brett A's update12 Aug 2024, 21:27
Reviewer Update
Not sure why *********** is not showing but rather showing asterisks
BA
Brett A's update12 Aug 2024, 21:28
Reviewer Update
i-n-c-0-m-p-e-t-e-n-t
BA
Brett A's update11 Oct 2024, 07:21
Reviewer Update
I got a call from Discovery last month saying that their Review team agreed with me and that they would pay my claim. As I have not received the money yet, I contacted them and they now tell me they need 7 to 14 days to review! Remember, I raised this issue in April so it has been 6 months! Unacceptable, pathetic and i-n-c-0-m-p-e-t-e-n-t !
Discovery Health
Discovery Health's reply23 Oct 2024, 13:52
Official
Dear Brett A

We apologise for the delay with resolving your query.

Regards Discovery Health Servicing Team
BA
Brett A's update29 Oct 2024, 08:33
Reviewer Update
Apologising does not help if you are not sorting this out. Why not reply to my emails or give me a call to explain the delay, especially since you told me in September already that there was a resolution in my favour and that I would be paid. Remember that this issue was raised in March already! Discovery's service is shockingly bad! If you don't believe me then I am happy to provide you with all the facts.
BA
Brett A's update27 Nov 2024, 10:04
Reviewer Update
And Discovery has still not sorted this out. I wonder if I have to contact the CEO for them to do so.
Discovery Health
Discovery Health's reply09 Dec 2024, 23:17
Official
Dear Brett A

We have been in touch with you to answer your comments.  Regards
Discovery Health Servicing Team