Discovery chasing its own tail

Item: Discovery Health
Rating: 1
Author: VAUGHN K

I'm very frustrated with Discovery Health. I've been struggle more than 2 months with my NIPT testing authorization testing and medical aid claim. The agents have no idea what they're doing. I've since paid for the test and am now struggling with Discovery to pay my claim appropriately. They firstly paid the provider yet the provider did not submit a claim and the claim amount is wrong. Now its been back and forth for weeks.

Can I please get this resolved?

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

29 Apr 2026, 07:04

Dear Vaughn K

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's reply29 Apr 2026, 07:04

Official

Dear Vaughn K

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's replyOfficial

30 Apr 2026, 16:22

Dear Vaughn K

Please check your emails for final feedback from us.

RegardsDiscovery Health Servicing Team

Discovery Health's reply30 Apr 2026, 16:22

Official

Dear Vaughn K

Please check your emails for final feedback from us.

RegardsDiscovery Health Servicing Team