RG
Rene G

1 reviews | Active since Mar 2016

03 Jan 2024, 09:51

Discovery charged 2023 and 2024 rates on the same day

I downgraded my Discovery medical aid from classic saver to essential saver, but my premium that was charged yesterday is the 2023 rates. My wife's medical aid premium also goes off my account and her premium was charged at the increased 2024 rates. They should either both be charged at 2023 rates, in which case I was over charged for my wife's premium. Or they should both be charged at 2024 rates, in which case I was over charged for my premium. Our premium increases have always been done at the same time.

0
Replies (2)
Discovery Health
Discovery Health's reply03 Jan 2024, 10:55
Official
Dear Rene

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply04 Jan 2024, 11:23
Official
Dear Rene

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team