RE
Romene E

1 reviews | Active since Jun 2018

04 Mar 2025, 15:34

DISCOVERY CHARGE BANKING FEES AFTER CLOSING THE ACCOUNT

On Friday 28 Feb i phoned Discovery bank to close my account as well as the credit card. There was an amount of R6239.62 outstanding to be paid which i did immediately. Yesterday, 3 March i saw that they have charged monthly banking fees for March, R569 plus R92 interest. I have already cut my card and threw it away. I phoned Discovery bank today just to hear that it takes 8 working days to close the account. This is ridiculous… and in the meantime they make money while im not using this account. The 8 working days will be 12 March. Im sorry but im not going to pay for something that i dont use. They take the 8 days as an excuse. I have never heard of such a long waiting period to close an account and to cancel a service. I will definitely not recommend anyone to this bank.

0
Replies (2)
Discovery Health
Discovery Health's reply05 Mar 2025, 06:53
Official
Dear Romene 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply07 Mar 2025, 14:53
Official
Dear Romene

We have been in contact with you.

Regards 
Discovery Health Servicing Team