DISCOVERY CEO should call all 1-star reviewers himself.

As per my last review, I did get a call back from a call centre agent. Waste of time. The bored agent simply reiterated what Discovery said on the declination of my urgent infusion due to it being costly (R7000), which is LESS than what my family pays Discovery EVERY month for membership. So, it was meaningless. They really don't care. In addition to this, last year Discovery actually shared my psychology PMB patient diagnosis and contact details with a third party, SilverCloud, without my expressed consent. SilverCloud then contacted me directly in February last year to offer me online psychological products. When I asked Discovery why this had happened, the call centre agent explained that all PMB patients had received communication from SilverCloud. I then escalated this and was advised, bizarrely, that the HealthID screen you sign to give GP's access to your medical file was the so-called consent. And that if I didn't want to receive the SilverCloud services, it would all end there. This was clearly WRONG. On every level. I was then invited to follow Discoverys internal complaint process. Which I did. And guess what? Discovery found that Discovery didn't share my personal diagnosis and contact details without my consent. Next step would be to take this further to the CMS and the Information Protector. Because there is no expressed, written consent from me as a Discovery client, to give Discovery permission to share anything with SilverCloud. Lastly, Discovery were one of the first corporations to increase their pricing across various services based on the 0.5% Vat increase that was s****ped. I have not received any further notice about them reversing this. All in all, a medical aid company that started off well and is now just like all greedy, arrogant, ************* corporations. And, unless Adrian Gore himself calls me, we are set to end our 19-year relationship with Discovery at the end of 2025.