discovery cares only when you rich, when you down and out suck on a lemon

recently I have been going trough some hardship financially, unable to pay my medical aid, so I decided to cash in my MSA. dear lord discovery gives you the run around in order not to pay. I have been in contact with discovery explaining my situation to them as embarrassing as it is. they just don't care, my first response was from Shaun Pillay, stating in email that you should receive your funds in the next 2 weeks this was on the 28th of September, also showed the banking details that is was going in to and the account holder was incorrect (yet they debited me for so long) with out a fight followed the process as per his email to have it changed. I then get told I will only be paid in 2 week in November,,, to a person that's down on their luck this so heart sore, called discovery so many times, to speak with Shaun and is always busy, finally he called on Monday asking me to send him an email to his person email so he could help me, I did this he then called back to say he will keep in contact with me during the week however he will have this paid buy latest 22/10/2018. send him an email on Friday tell him I would load this on hello peter and still no interest. I explained to him I have bills to free off as a matter of urgency.... that's how much they care. who will cover the cost for my stress dealing with this ? my telephone bill for sitting on the line day in day out? discovery health only cares for those who can afford it.... once you cant you are nothing... opening up vitality to the public is only a means to gain false buy in... why not treat both the lucky and unlucky alike that will give you a much more fruit full buy in by the public.