Discovery can't provide a basic service

I've requested a statement from dr. Avenant - indicating exactly what was paid, reversed etc. I've received the wrong statement, as a result my gap cover company won't accept it. I've requested the same last week via internet email, and I've used my company email, as my personal email is not functioning at the moment. As a result of this, I AGAIN didn't receive the requested information... So don't phone me, just email me the statement for dr. aVenant on my work email **********