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Pranam P
1 reviews | Active since Oct 2011
05 Mar 2021, 19:57
Discovery can't even get my phone number right
I've been trying to create an online log in with Discovery for over 6 months now. When I try to sign up it says that my phone number and ID number don't match. I've tried calling them over and over and they keep saying they'll call me back but they never do. Why can't they just put the right number so I can use it? I can't sync my watch so I'm not even getting activity points so I can't even go up a Vitality status either. Absolutely awful service from them!
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Replies (3)0
Replies (3)
Discovery Health's replyOfficial
08 Mar 2021, 07:24Dear Pranam
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply08 Mar 2021, 07:24
Official
Dear Pranam
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
08 Mar 2021, 13:28Dear Pranam
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply08 Mar 2021, 13:28
Official
Dear Pranam
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
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Pranam P's updateReviewer Update
23 Apr 2021, 10:36Discovery are truly amazing. Within days of writing this review I was called and told that it was all sorted. It's been over 6 weeks now and I'm still getting the same error. Honestly, how useless are your systems that you can't update a phone number? Why don't you spend some money on upgrading your systems or IT staff instead of empty buildings in Sandton. I've now lost nearly 4 months of physical activity because I can't register my watch on my profile since my profile has some random cell number attached to it. I demand this be fixed today!!!!!
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Pranam P's update23 Apr 2021, 10:36
Reviewer Update
Discovery are truly amazing. Within days of writing this review I was called and told that it was all sorted. It's been over 6 weeks now and I'm still getting the same error. Honestly, how useless are your systems that you can't update a phone number? Why don't you spend some money on upgrading your systems or IT staff instead of empty buildings in Sandton. I've now lost nearly 4 months of physical activity because I can't register my watch on my profile since my profile has some random cell number attached to it. I demand this be fixed today!!!!!