Discovery cannot understand Claims were approved on PMB - rejections incorrectly, no resolution.

Membership number ********** 50 Blake Peterson

Again - my previous complaint has still not been resolved? Sent in numerous complaints to discovery direct, and lodge a complaint on Hello peter, this is the 2nd on Hello Peter, Claims are now being paid from my savings account when this has been approved on PMB?

Original ref nr: ********** 653 - lady informed she picked up the claims rejected incorrectly and sent it back to be reprocessed and it is at the systems dept. This was last year, and again complaint January, we are on the 11th of Feb, still not sorted. Again my husband phoned on Thursday as we picked up the claims as per above now paid from our savings ref: ********** 806 - the lady with the name of Paleesa said she will phone me as per my husbands instruction, received no phone call, and our query still not resolved.

This is becoming absolutely pathetic, it takes 4 months for this query to be resolved?