Discovery cannot resolve a simple issue

Item: Discovery Health
Rating: 1
Author: Hussein K

Discovery has suspended my Fiance medical aid. Numerous calls have been logged and still no resolution. Please call *** to resolve.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

20 Sept 2023, 08:52

Dear Hussein K

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply20 Sept 2023, 08:52

Official

Dear Hussein K

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Hussein K's updateReviewer Update

20 Sept 2023, 11:44

Please do because she is unable to use her medical aid. This matter has been going on for months now. What happens if she needs to use her medical aid because of emergency?

Surely Discovery is better than this to resolve.

Hussein K's update20 Sept 2023, 11:44

Reviewer Update

Discovery Health's replyOfficial

22 Sept 2023, 10:14

Dear Hussein K

We have been in contact with the member.

Regards
Discovery Health Servicing Team

Discovery Health's reply22 Sept 2023, 10:14

Official

Dear Hussein K

We have been in contact with the member.

Regards
Discovery Health Servicing Team