Discovery cancelled our medical aid unfairly

@Discovery_SA has declined our medical aid membership despite us disclosing our medical history in writing-twice. i have lodged a formal complaint with discovery well over a week, but i have still not received any written response. in the meantime, my family has been left without cover while we urgently need to proceed with a medical procedure. To make matters even worse during my telephonic conversation with a discovery consultant, trying to understand why we are being cancelled i asked the consultant must i disclose something as small as a headache and she responded "Yes". This highlights how unreasonable and impractical discovery's approach to disclosure has become. it feels like Discovery is using alleged "non-disclosure" as an excuse to avoid funding care we are entitled to. No Family should be placed under this kind of unnecessary stress and trauma when seeking health care.