DISCOVERY CAN WE HAVE BETTER CUSTOMER SERVICE PLEASE!

Item: Discovery Health
Rating: 1
Author: Adele R

I have been trying to get hold of someone the whole morning to speak to regarding my medical aid plan, but to no avail. Either I get cut off or the consultant cannot hear me. Your online chats are also useless as your query never gets resolved. Can someone please contact me urgently. This is ridiculous that we get such shocking service with the amount of money we pay!!

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

13 Jul 2023, 13:36

Dear Adele

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply13 Jul 2023, 13:36

Official

Dear Adele

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Adele R's updateReviewer Update

13 Jul 2023, 13:55

I have managed to speak to someone regarding my gap cover but I am still unable to speak to a consultant regarding my medical aid

Adele R's update13 Jul 2023, 13:55

Reviewer Update

I have managed to speak to someone regarding my gap cover but I am still unable to speak to a consultant regarding my medical aid

Discovery Health's replyOfficial

14 Jul 2023, 14:13

Dear Adele

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply14 Jul 2023, 14:13

Official

Dear Adele

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team