Discovery can be rediculous sometimes

I am actually disappointed with Discovery with their service delivery. I app**** for my Madical aid in August and only after 3 months they send me my membership card and to top it the inconvenience up they sent only one card. I covered my 2 kids under the membership and two kids reside in Port Elizabeth and I am in Cape Town and we are suppose to share one membership card, I mean how ridiculous is that. I called and the consultant just told I must wait for 6 week before I can apply for a card. they did not even send me the vitality card which I app**** for. I dont know if it arrogance or just incompetence on their behalf but how the **** I am I suppose to share one card with kids that leave 1000 km away from and also how am I suppose to use vitality which I am paying for is I dont have card.