Discovery Call Centre Poor Service

I am seriously frustrated with your call centre department. I have tried to log into my Discovery App for the past week and cant get in. I then try and reset my password but then receive an email or sms that my ID does not match your records. This is strange because you are deducting the money from my account so it should be in your system somewhere.

I am trying to register our pregnancy so that we can get our Vitality package but cant do a thing due to this. I have been also passed from one department to the other and then ignored by your credit card department who apparently is the department who should be able to resolve this.

Can someone please help me!!!!