Discovery Call Centre not very professional

It should be minus 1 *!!!! I was busy with Discovery *** for 2 hours yesterday. Cut of twice!!! The third consultant tried to be very helpful. Just, she wasn't helpful in the end! I drove 20.9 km to see a GP, which is the only GP I am allowed to see. Apparently Discovery Management didn't make the appointment and I did - the lady from Discovery helped me step by step - so I thought... - but the lady informed me that I will be paying myself as I made the appointment!!!!!! Phoned now, and Sighilela cut me off twice. The first time she took offence because I asked to talk to a skilled consultant regarding Key Care Start Regional. The people at the call Centre don't know how to use the app.