DISCOVERY CALL CENTRE LOUD MUSIC IN BACK GROUND

I have just spent one hour trying to rectify a dental claim. The call centre was answered by an agent called Sanele. There was such loud music and laughter in the background that I could hardly hear what she said. When I asked her to turn the music down, party at home and work. I was answered she will ask the manager. I hope Discovery listens to this call. Time 8h52 28/06/2019 to the dental authorisation.