Discovery call centre / email support, totally useless

What a nightmare i'm having with discovery.

Since this credit card got upgraded to Discovery bank i've been more frustrated with my queries and issues with Discovery than i've ever been with Telkom! 1) cannot log a query online using their website as the Selct Topic and Select SubTopic List of values is broken. 2) vitality info email does not work as no one ever respond unless you escalate 3) try phoning them. Click all the correct buttons still takes you 3min of frustration to finally talk to someone who cant assist. 4) Sort this out, I cannot use my rewards, see numerous screen shots emailed. 5) vitality money, where do i start?

Anyway, enough, merry xmas. I will attempt to sort this out next year as everyone seems to be on holiday.