Discovery call centre assistants Poor does not know what is going on

Discovery health customer care worthless.I called due to a wrongly debit rder taken that was concelled fromm vitality.I was put trough from one deparment to the next and after 30 min of holding was transfred to discovery health again.I had to repaet my story four times only to be trandfered back to vitality whre the ast person who assited me was finaly able to help fast. this whle process took me 40 min with the other 4 people