Discovery call centre

Hi there

Just want to share how disappointed I am that after two months of trying to have a dentist claim processed, it is still not resolved. I have called in around 6 times and been given 6 different reference numbers. Resolution is promised but it never is. Two call centre agents promised to monitor and call back but didn't. Very disappointing service from the so-called market leader. I think that initial claims work well if there are no queries but the system falls down when re-submitting claims. As the call centre cannot help me, I am hoping someone will read this and assist