Discovery call center is pathetic !

Waited listening to 'Pls wait, our consultants are busy' for 14.5 min, then I was cut off Waited listening to 'Pls wait, our consultants are busy' for 11 min, then spoke to a consultant who promised me they would email me my documents requested No email came through Waited listening to 'Pls wait, our consultants are busy' for 17 min, then I was cut off again My phone bill with Discovery is getting big, and I still get no service