EM
Ethan M
1 reviews | Active since Apr 2018
19 Feb 2019, 11:41
Discovery Billing is Dishonest
I changed my debit order details for my Discovery Health payment. They however still debited my old account that did not have sufficient funds. I got a notification saying that cover was suspended so on 06/02/2019 I made the payment manually. 6 days later on the 12th I was still getting stupid cover suspension notifications. I phoned and asked where I can send POP and they gave me an email address. It is now the 19th and I still am getting notifications that my cover is suspended. Please sort this out asap.
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Replies (2)
Discovery Health's replyOfficial
19 Feb 2019, 11:53Dear ethan600
We saw your comment and understand your frustration. We are investigating your query and we will contact you shortly.
Kind regards
Discovery Health Servicing Team
We saw your comment and understand your frustration. We are investigating your query and we will contact you shortly.
Kind regards
Discovery Health Servicing Team
Discovery Health's reply19 Feb 2019, 11:53
Official
Dear ethan600
We saw your comment and understand your frustration. We are investigating your query and we will contact you shortly.
Kind regards
Discovery Health Servicing Team
We saw your comment and understand your frustration. We are investigating your query and we will contact you shortly.
Kind regards
Discovery Health Servicing Team
EM
Ethan M's updateReviewer Update
21 Feb 2019, 13:28I received a call from Dayne who has managed to resolve the issue within 48 hours. Either his team leader is doing a really good job, or he needs to be promoted to one. He provided clear, concise feedback as well as did an immaculate job of following up every step of the way. He is the only cog in Discovery's billing machine that seems to be 100% working for me. Thank you very much for the help Dayne.
EM
Ethan M's update21 Feb 2019, 13:28
Reviewer Update
I received a call from Dayne who has managed to resolve the issue within 48 hours. Either his team leader is doing a really good job, or he needs to be promoted to one. He provided clear, concise feedback as well as did an immaculate job of following up every step of the way. He is the only cog in Discovery's billing machine that seems to be 100% working for me. Thank you very much for the help Dayne.