Discovery below par service

Every time I call Discovery to follow up on a query this year, I start from point zero. On 05.04.2022 I spoke to Zain who confirmed my claim has been submitted correctly and would be paid in 2 to 3 working days (after weeks of struggling with the claim) I call today to follow up- only to be told that this is a lie. Zain did not make any notes on the system either- this is not the members problem. Surely you record your calls Discovery! I also have to call in every 2 or 3 days and follow up on the Sport Injury benefit which was loaded incorrect by Dr, but no one in Discovery can amend or resolve for me - for 2 months now. It seems that since I downgraded my plan to Smart Classic I get below par service.