Discovery being disgustingly useless agian.

I've been with Discovery for round about 7 or 8 years. Two days ago I received an email informing me that my membership was terminated - from Dec 2019. Now I know Corana came and messed us all around, but that's been for the past 6 weeks. I know I had trouble getting through to you, but I am sure, SOMEWHERE, if my account was unpaid for 5 months, SOMEONE could have notified me that my payments were not going through? NOT ONE PHONE CALL, NOT ONE EMAIL. I spent the entire morning going through my inbox looking for any indication that someone sent me an email at least. NOTHING. Now I'm not only NOT covered, but I am also losing the work I put in getting to a certain with Vitality level. I was fully aware of the last debit order not going through and was informed that you could see I paid through your online portal - which also told me everything went through successfully... Now I'm told the payment did not, in fact, go through and that's most probably why my membership was terminated. I'm disgusted.