eB
ed B
1 reviews | Active since Aug 2025
02 Sept 2025, 08:39
Discovery bank service is a joke!
Absolute waste of time dealing with this company! How many calls does it take sort out a simple OPT issue which they caused. Transferred from department to department. They apologize for the experience and escalate everything only to have to call them back the next day and repeat the exercise. Takes 10 minutes to transfer to a manager. Suggest you always ask to do this as it will save time in the long run.
Helpful (0)
Replies (6)0
Replies (6)Discovery Health's replyOfficial
02 Sept 2025, 10:34Dear ed B
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply02 Sept 2025, 10:34
Official
Dear ed B
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
02 Sept 2025, 17:02Dear ed B
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply02 Sept 2025, 17:02
Official
Dear ed B
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's replyOfficial
27 Oct 2025, 12:08Dear Ed B
We are busy investigating your query and will contact you soon.
Regards
Discovery Health Servicing Team
Discovery Health's reply27 Oct 2025, 12:08
Official
Dear Ed B
We are busy investigating your query and will contact you soon.
Regards
Discovery Health Servicing Team
eB
ed B's updateReviewer Update
17 Dec 2025, 11:08So here we go again. Same issue. Still not sorted. Have cancelled vitality but still cant reset my password. After how many calls and ID verifications
eB
ed B's update17 Dec 2025, 11:08
Reviewer Update
So here we go again. Same issue. Still not sorted. Have cancelled vitality but still cant reset my password. After how many calls and ID verifications
eB
ed B's updateReviewer Update
17 Dec 2025, 11:09Appears the only way to get a call back is to post on complaints sites.
eB
ed B's update17 Dec 2025, 11:09
Reviewer Update
Appears the only way to get a call back is to post on complaints sites.
Discovery Health's replyOfficial
19 Jan 2026, 10:04Dear ed B
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply19 Jan 2026, 10:04
Official
Dear ed B
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
