Discovery Bank not loading my debit order

I recently closed my Bank account moved to Discovery Bank. Conveniently, or so I thought, there I was asked if I want to move my Discovery Debit orders, for Health and life insurance, to my new Discovery account.

The life insurance was moved, but not the medical aid and I missed 2 payments, before our family´s medical aid was suspended. Once I learned about this, I made an immediate payment to settle my account, and we received a letter that the account was reinstated.

However despite this, the payment was never allocated to my account, and when my wife was admitted to hospital 2 weeks later for an emergency diagnostic surgery, there refused pre-approval. Despite contacting discovery whilst she was in hospital and providing evidence, Discovery failed to act with urgency to allocate the payment, and my wife was discharged on the morning she was meant to go into theatre. To make matters worse Discovery initially refused to make full payment for 2 nights in Hospital that my wife spent there. After back-and-forth with their customer service they admitted the we were wrong and eventually agreed to settle the bill with the Hospital.

Discovery never tried to make any sort of effort to make amends for the treatment we received, apart from a "Sorry" from the customer service agent. In fact just the opposite, as our account is still not sorted, once again my next debit order was not collected. I once again made immediate payment and their customer service team told me it was some error on their system, but the next month it would be collected as usual. This has happened again twice since (this has been happening for 5 straight months), every time, Discovery admits an error on their part, I am reassured that next month the debit order would be collected.

I am fed up and do not know what to do anymore. I have spent hours on the phone with various customer service agents. We been subjected to most pathetic administration service and poor treatment, between two Discovery entities, Discovery Health and Discovery Bank, who fails to communicate with each other.

I regret moving to them!!